Terms and Conditions
Last Updated: September 17, 2026
These Terms and Conditions govern your use of Mercer Stays LLC ("Mercer Stays") services, including our website and our SMS and email communications programs. By using our services or opting into our communications, you agree to these Terms and our Privacy Policy .
1. Eligibility
You must be at least 18 years old to use our services and to opt in to our SMS messaging program. By opting in, you confirm that you are 18 years of age or older.
2. Program Description
Mercer Stays may send SMS and email messages to users who opt in. Messages may include welcome and stay information, booking confirmations, promotional offers, and review requests. Message frequency may vary.
3. Consent to Receive Messages
By providing your phone number and opting in, you authorize Mercer Stays to send text messages to your mobile number. Consent is not a condition of purchase.
4. Opt Out
You can cancel the SMS service at any time. Just reply "STOP" to any message you receive from us. After you send "STOP," we will send you a message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
5. Opt In Again
If you want to rejoin after opting out, you can opt in again using the same method you used to enroll originally.
6. Help and Support
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or +1 314-626-8873 .
7. Message Frequency and Rates
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
8. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
9. Privacy
Your use of the messaging program is also governed by our Privacy Policy. You can view it here: Privacy Policy .
10. Changes to Terms
We may update these Terms from time to time. Updates will be posted with a new Last Updated date.
11. Contact
Questions about these Terms can be sent to:
Mercer Stays LLC
9666 Olive Blvd STE 690, St Louis, MO 63132, United States
+1 314-626-8873
[email protected]