We’re committed to protecting your privacy and being clear about how your information is collected, used, and protected.
Mercer Stays LLC ("Mercer Stays," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, booking and stay communications, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
We may collect your name, email address, phone number, and mailing address when you submit forms, make a booking, request information, or otherwise provide it to us.
If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.
If you make a booking or stay with us, we may collect details associated with those reservations and your stay.
We use your information to:
When you opt in — by submitting a form on our website with the SMS consent checkbox or by otherwise providing your express written consent — you agree to receive SMS text messages from Mercer Stays LLC. These messages may include booking confirmations, check-in details, guest service updates, and (where separately consented) marketing offers and direct-booking promotions.
Message frequency varies, up to approximately 6 messages per month. Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for assistance or contact us at [email protected]. Your consent to receive marketing SMS is not a condition of any purchase. We do not share your mobile number or SMS opt-in consent with third parties or affiliates for marketing purposes.
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:
We may share information with trusted vendors who help us deliver services, such as SMS and email delivery, guest support tools, booking tools, and analytics providers. These providers may only use information to perform services on our behalf.
We may disclose information if required by law or to protect the rights, safety, and security of Mercer Stays, our guests, or others.
If Mercer Stays is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.
No mobile information will be shared with third parties/ affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
Our services are not intended for children under 13 and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.
If you have questions about this Privacy Policy, contact:
Thank you for trusting Mercer Stays with your information.